Have a question about our cancellation, refund, or other policies? We strive to provide the answers you need here.
If you have further questions, feel free to reach out to SwimKids Holladay at (801) 797-3211 for more information.
Double Diapering Policy
All children 3 and under, not yet toilet trained, or lacking control are legally required to wear two layers of swim diapers in the pool. These diapers must fit snuggly all the way around the waist and legs. At least one of these diapers must be a reusable swim diaper. Reusable diapers are available for purchase from our office.
We require that all beginners in private lessons take a minimum of 8 lessons to give them a basic comfort level in the water. Because learning to swim is a new experience, it can sometimes take students multiple lessons to adjust. Please allow for and expect this adjustment period.
Recurring lessons are ongoing and billed automatically on the 1st of every month. We require a 4-lesson “Withdrawal Request” in order to permanently cease billing for recurring lessons. You will receive a confirmation email once your request has been processed.
Drop-in lessons are charged at the time they are booked and are limited to the specific lesson days and times agreed upon. Calendar days and times beyond those booked will not be reserved and are available to others on a first-come-first-serve basis.
Booking and Payment
New lesson bookings can be made via telephone or in person. Receipt of payment is required at the time the lessons are booked. Lessons are scheduled on a first-come-first-serve basis and no lesson time or schedule will be held without payment.
All students are required to have a valid Visa or Mastercard on file. Payment can be made with Cash or Check prior to the 1st of the month. We will charge all accounts with outstanding balances using the card on file on the 1st of every month. Please keep us informed of any changes to your card (e.g. expiration dates, replacement of canceled cards, etc.) as any declined charges will be assessed a $25 fee.
An annual per-student registration fee of $30 is required for Private and Group lessons. Registration is valid for 12-months from the time of payment and covers all lessons scheduled with Swimkids. Parent-Tot classes do not require a registration fee.
Registration Fees may not be transferred from one student to another.
Any fees for declined credit cards, bounced checks, stop payment, etc. will be automatically added to your account and billed to you.
All sales are final. We may credit customers SwimKids accounts if funds need to be reallocated, but do not offer refunds back to credit cards. We do our best to provide students and parents with the classes they need, at the time they prefer, but offer no guarantee of availability.
Canceling and Rescheduling Lessons
Please contact our office in-person or by phone to cancel and reschedule a lesson (Swimkids Office: (801) 797-3211). Cancellation needs to be made 24 hours before the applicable lesson time to be eligible to reschedule a makeup lesson. Makeup lessons will not be offered for “day-of” cancellations. Students with multiple lessons must give notice for each individual lesson.
A $5.00 per 15–min “Rescheduling Fee” applies to all cancelled and rescheduled lessons. The fee may be waived for (1) 30-day advanced notice or (2) a minimum 24-hour sick notice. Contact us as soon as possible if you are going to miss a lesson.
Absences and Make-ups
Make-up lessons are only offered for lessons where notification of an absence is provided at least 24 hours in advance.
“No-Showing” for a lesson (not canceling and/or notifying SwimKids) is not eligible to be rescheduled.
Make-up lessons are subject to availability and will be scheduled no more than 3 days in advance. Make-up lessons can only be booked over the phone.
SwimKids will make a good faith effort to schedule students with requested instructors. We reserve the right to use substitute instructors due to illness, absence, or otherwise. There are no refunds for classes with substitute instructors.